Site conditions of use
These general conditions regulate access to the e-commerce checkout of the Site and the use of the services and contents therein (such as, by way of example: images, software, texts, trademarks and logos, color combinations, structures and drawings). Any person who accesses and / or uses the Site assumes the quality of “User” and accepts, from the moment of his first access and / or use, these conditions, which apply regardless of the General Conditions of Sale that regulate the possible purchase of products in the online catalog of the website. Failure to accept these Conditions does not allow further access or use of the contents and services of the Website. The current Conditions were updated on 1.11.2021.
ARTICLE 1: THE PORTAL
Access to the liviaandco.com site is free and open. The liviaandco.com website is managed by Livia & Co. LIVIA & CO. di Riccardo Vitale – Padua, Italy- VAT number: IT05358310281 The User declares to accept the site “as it is”. Livia & Co. is not responsible for any damages, direct or indirect, which may possibly derive from the use of the website. Without any prior notice, the Portal and its contents may be modified or replaced. Any information and / or request can be sent to: email@example.com
ARTICLE 2: ONLINE PRIVACY PROTECTION
ARTICLE 3: USER OBLIGATIONS
The user undertakes not to transmit, disclose, send, communicate or store information and other materials: • protected by copyright or which reveal trade secrets; • obscene, defamatory, threatening, harassing, offensive, libelous, sexually explicit; • unsolicited messages or messages that constitute advertising or solicitation to purchase, surveys, letter chains; • containing viruses, Trojan horses, worms, time bombs and other elements intended to damage, intercept or improperly use data, information, physical and logical structures of Livia & Co, its affiliates or third parties. The user further agrees not to: • register as a Customer with maliciously false or incomplete information; • allow third parties to use their username or password, once registered; • delete or modify materials or other information of different users or of Livia & Co; • collect or otherwise obtain information on third parties, including e-mail addresses, without the express consent of the owner; • access protected site data or data to which you are not authorized and to violate the system or the site’s security measures; • act in an unreasonable or disproportionate way to overload the physical and logical systems of the site, including through “flooding”, “spamming”, “mailbombing” or “crashing” actions; • use devices, software programs or other for the purpose of compromising or groped to compromise the regular functioning of the site; as well as groped to decrypt, decompile, disassemble or reverse engineer the software that makes up or forms part of the site; • use or attempt to use engines, software programs, tools, agents or other mechanisms (such as for example: spiders, robots, …) that allow you to browse or search the site without using the search engines or agents of the same. Any illegal conduct or conduct that does not comply with the provisions herein will be prosecuted by law at the competent offices.
ARTICLE 4: COPYRIGHT AND INDUSTRIAL DIRECTIVES RIGHTS
All copyright rights relating to the contents of the website (such as, by way of example only, text, graphics, photographs, images, user interface) as well as the selection, coordination and organization of them are the property of LIVIA & CO, of its affiliates or any third party licensees. No declaration possibly contained in the site confers license or industrial rights on the copyright of LIVIA & CO or third parties. The contents of the website are intended only for users and customers of the site; the unauthorized commercial use of the present contents is prohibited. The User can freely view the contents of the site, print them, copy them and save them on the hard-disk of his computer or other physical medium, under his own responsibility and exclusively for personal and private use, in compliance with the current legislation on copyright protection. All rights regarding trademarks, product names, trade names, logos, packaging and design of all products or services of LIVIA & CO, its affiliates or third parties, whether in extended form or with the trademark symbol, belong exclusively to to the legitimate owners, in compliance with international agreements and the laws in force on the subject. All uses that could violate these rights are expressly prohibited.
ARTICLE 5: HYPERTEXT LINKS (LINKS)
The site may contain hyperlinks (links) to other websites. LIVIA & CO assumes no responsibility for any content or services offered by third parties, nor does it guarantee the technical availability, reliability, lawfulness of any material and information contained in the linked websites. In the same way, the possible insertion of a link does not involve any type of association, merger or participation of LIVIA & CO with the owners and the contents of the linked websites.
ARTICLE 6: DURATION AND MODIFICATION OF THESE CONDITIONS
LIVIA & CO reserves the right to modify, without prior notice, these General Conditions of Access and Use. Any changes will take effect immediately from the first publication on the site and up to any new changes.
ARTICLE 7: APPLICABLE LAW
Italian law applies to the relations between LIVIA & CO and the User.
General Terms and Conditions of Sale
These general conditions of sale (hereinafter, the “General Conditions”) are valid exclusively between the company Livia & Co. di Riccardo Vitale with registered office in Padua, Italy – VAT number: 05358310281 , (hereinafter, ” Livia & Co “), and any person, hereinafter referred to as” the Customer “, who makes purchases online on the website www.liviaandco.com. The Customer declares to have read and understood the General Conditions, as they are published on the website www.liviaandco.com. Livia & Co reserves the right to unilaterally adapt these General Conditions, modifying them on the website www.liviaandco.com. The date of publication of the same on the site is equivalent to the date of entry into force.
These General Conditions govern purchases made on the website www.liviaandco.com in accordance with the provisions of the Consumer Code, Legislative Decree n. 206/2005, modified by D.lgs. n. 21/2014 and by D.lgs. 70/2003 about electronic commerce.
Object of the contract
Under the discipline of these General Conditions, Livia & Co sells to the Customer, who buys remotely, the goods indicated and offered for sale on the website www.liviaandco.com. The contract is concluded exclusively electronically, through the internet, by accessing the Customer at the address www.liviaandco.com.
The products are sold with the characteristics described on the site indicated above. The images relating to the items for sale on the website www.liviaandco.com are representative of Livia & Co jewels and are intended to present the product. However, the illustrations may not represent all aspects of the real product, and there may be slight chromatic or aesthetic-morphological differences, due solely to the photographic reproduction process. Any such discrepancies will not be subject to claims by the Customer.
Acceptance of the general conditions of sale
The Customer, by electronically sending his purchase order, declares that he has read and accepted these General Conditions and undertakes to observe and respect them in his relations with Livia & Co.
These General Conditions apply automatically to all purchases made by the Customer through the website www.liviaandco.com and will remain applicable indefinitely.
The Customer purchases the product, the characteristics of which are illustrated online in the relative descriptive and technical sheets, at the price indicated therein. The contract stipulated between the Customer and Livia & Co is considered concluded when the order placed by the Customer is correctly processed, or the product is delivered to the Customer’s address, provided that Livia & Co has received confirmation of the payment authorization. of the total amount due and / or that the availability of the product has been confirmed by Livia & Co. The order sent by the Customer will therefore be binding for Livia & Co only upon the occurrence of the aforementioned conditions. Livia & Co is not liable for malfunctions of the data transmission network attributable to the manager. The purchase order received will be filed in the site database for the period of time necessary to process it.
Before taking charge of the order, Livia & Co will send the Customer, by e-mail, a confirmation of receipt of the purchase order sent, containing a summary of the essential characteristics of the products purchased, a detailed indication of the price, payment method chosen by the Customer. The Customer must, without delay, check the content of the communication and immediately report any errors or omissions to Livia & Co at firstname.lastname@example.org.
Prices and terms of payment
All product prices indicated on the website www.liviaandco.com include VAT, when applicable, and shipping costs, which are always free for the customer. Product prices may be subject to updates at any time by Livia & Co. In any case, the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation email sent by Livia & Co to the Customer.
The customer can make the payment due by choosing one of the following methods listed:
• Credit card;
• Wire transfer..
Livia & Co will not be responsible for any illegal or fraudulent use that may be made, by third parties, of credit cards or other means of payment, at the time of purchase of the product, not being, at any time during the procedure, purchase, able to know the customer’s credit card number which, through a secure connection, is transmitted directly to the banking service manager.
The delivery of the products ordered by the Customer will take place via specialized couriers in the manner established by Livia & Co and indicated on the site at the time the order is placed.
The products purchased on the site indicated above are delivered in special packages that guarantee their safety and integrity even during transport.
The purchased good, together with the relevant invoice, is delivered by courier to the delivery address specified by the Customer when placing the online order. Delivery time is estimated in 7/20 working days and may vary by product and by size / color variant and is indicated in the product sheet.
In case of payment by credit card, there may be a variation in delivery times, due to administrative checks.
In case of payment by bank transfer, the shipping times will be calculated from the date of confirmation of the credit.
The delivery time indicated in the order should not be considered mandatory or essential for the execution of the contract. In any case, the Customer will not be able to request termination of the contract before 30 days have elapsed from the order confirmation and before Livia & Co has been granted an additional 21 days.
The shipment can be tracked by the Customer, when possible, through the courier’s website, by entering the references that Livia & Co will communicate via email to the Customer when requested.
The Customer undertakes to promptly check, and in any case no later than 14 days from the date of delivery, that it includes all and only the products purchased and to promptly inform LIVIA & CO in writing of any possible defect in the products received; failing this, the products will be considered accepted.
Upon delivery of the goods by the courier, the Customer is required to check that: (a) the number of packages delivered corresponds to that indicated in the waybill; (b) the packaging is intact, not damaged, wet or otherwise altered, even in the closing materials.
Any damage to the packaging and / or the mismatch in the number of packages must be immediately notified, by placing a written control reserve on the courier’s proof of delivery. Once the courier’s document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered.
No responsibility can be attributed to Livia & Co for delayed or lack of delivery due to force majeure (such as by way of example, but not limited to – warfare, strikes, states of emergency at national or local level, failure of the transport infrastructure, malfunction and internet disruptions, earthquakes) or unforeseeable circumstances.
The availability of the products must be understood as referring to the moment in which the Customer places the order. This availability must in any case be considered indicative as (a) the products could be sold to other Customers before the order confirmation, due to the simultaneous presence on the site of multiple users, and (b) an IT anomaly could occur such as to make a product available for purchase that in reality is not.
Even after sending the order confirmation email sent by Livia & Co, there may be cases of unavailability of the goods. In this case, the order will be rectified with the elimination of the unavailable product and the Customer will be informed immediately by e-mail. With this communication, the Customer will be informed of the methods and timing of reimbursement of any sums paid and to be returned.
For any complaint or clarification, the Customer must contact the following address via email: email@example.com. The Customer will be contacted for clarification within 7 working days of the request. If the Customer detects defects or lack of conformity of the purchased product, Livia & Co will collect the item free of charge and replace and / or repair it, bearing the return shipping costs, after verifying the actual presence of the product defect. factory, excluding that the product has been worn or used and damaged. If Livia & Co does not recognize any lack of conformity, the company undertakes to contact the customer, providing the cost estimate for any repairs and / or replacements, which will only be done with the written consent of the customer. In this case, the shipping costs will be charged to the Customer. The repair and / or replacement will be carried out following payment of the repair and shipping costs. In the event that the Customer requests the return of the item without repair and / or replacement, the shipping costs will be charged to the Customer. In the absence of communications from the Customer, Livia & Co is not liable for items in storage for more than 3 months.
Returns and Refunds
The Customer who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 days of receipt. To make any return, the Customer must send an email with the return request to the customer service of Livia & Co (firstname.lastname@example.org), which will communicate the instructions on how to return. The purchased good, subject to return, must be returned to Livia & Co in its original packaging, accompanied by the guarantee certificate. The shipping costs to be faced for returning the product are borne by Livia & Co.
In the event of withdrawal, Livia & Co will refund the full amount paid by the Customer within 30 days from the date of receipt of the goods shipped by the Customer. Refunds will be made with the same payment method provided for the purchase.
It is understood that Livia & Co will not be responsible for those products that have been lost or stolen and will not accept any product returns without its original packaging or without the required documents or in a state other than that in which it was originally delivered (by way of example , products that have been used, worn, damaged or soiled), and in particular products to which the guarantee seal has been tampered with, therefore not proceeding in such cases to refunds or compensation. Livia & Co will verify the compliance of the returned products with the above requirements as soon as they are returned.
The right of withdrawal is also inapplicable in the event of the purchase of tailor-made or personalized goods.
Industrial and intellectual property rights
All the contents published or present on the website www.liviaandco.com, including their selection and organization, as well as the design of the site, belong solely to Livia & Co and are protected by the legislation on the protection of intellectual property and copyright.
It is therefore forbidden to modify, copy, reproduce, distribute, transmit or disseminate the content of this site without authorization.
No one may use or have any images or contents of the website used for commercial purposes. Any use for commercial intent or utility or economic exploitation by users is therefore expressly prohibited.
Guarantee of authenticity
Livia & Co guarantees the authenticity of all products purchased on the website www.liviaandco.com.
Livia & Co sells its products online exclusively through the website www.liviaandco.com.
Any invalidity or ineffectiveness of individual provisions of these General Conditions does not affect the validity of the remaining provisions.
Applicable law and competent court
This contract is regulated by the Italian law. For any dispute that may arise between the parties for the interpretation, application and / or execution of these General Conditions, the Court of Padua will be exclusively competent.