FAQ

Frequently Asked Questions

If you do not find the answer to your questions you can write us an email at this address:

On line Store

Yes, placing orders on liviaandco.com is absolutely safe. Livia & Co. respects your privacy, therefore your personal data will be processed in accordance with the provisions of our Privacy Policy) and in accordance with the General Data Protection Regulation (GDPR) of the European Union.

For further assistance you can contact our Customer Service by writing to info@liviaandco.com

Products

Each of our creations is described with many details on its product page, however, if you need to know more specifically, you can write us an email at: info@liviaandco.com.

Livia & Co. makes its jewels exclusively in 18kt gold (750/1000) guaranteed “nickel free”.
The processing of our jewels takes place exclusively in Italy, in specialized laboratories and with a high level of manufacturing.

The diamonds we use are only natural and of high quality, of a wonderful white color guaranteed F / G and are provided with certification of origin, and “come from legitimate sources, not involved in the financing of wars and conflicts, in full agreement with the resolutions of the United Nations, and are therefore to be considered “conflict free” on the basis of our knowledge and / or written guarantee provided by our sources of supply.

The colored gems we use are to be considered natural material (not synthetic), not subjected to HPHT (High Pressure High Temperature) treatments or any other type of manipulation aimed at improving the characteristics of color and purity. They are cut in the best Italian laboratories.

By purchasing this site, as we at Livia & Co. guarantee the authenticity of all our jewels, which are only available on this online store.

Each jewel is always accompanied by a guarantee of authenticity and a gemological certificate signed by Livia Balocchi, IGI and FEEG gemologist, which certifies the naturalness of the varieties, the weight of the gems, the cut, the color, the transparency and other characteristics, as well as to the type and weight of the metal used, in practice, a kind of identity card of the jewel. This is in order to guarantee the customer’s purchase, and also to facilitate him if he wants to insure the jewel.

The authenticity of our products is also ensured by the marks put on all our creations.

Absolutely not! Livia & Co. jewels are sold exclusively on this site.

Shipping and Returns

Our shop offers free and insured shipping worldwide with no spending limits!

For the safety of your jewel Livia & Co. we only use couriers specialized in the transport of valuables. You will be contacted at the telephone number you provided during the purchase to be notified of his arrival.

You can also follow the journey of the jewel through a special application and the tracking code that will be sent to you.

Orders

We recommend that you consult our size guide by clicking the following link: Size Guide

On our website you can pay by credit card, PayPal, Stripe, or by bank transfer.

Once confirmed, each order is processed automatically and cannot be changed or canceled by the Customer. However, for very specific needs, we can try to modify the order on the server side on your behalf.

If you would like assistance in this regard, please contact customer service by writing an e-mail to info@liviaandco.com

The package can still be returned in the manner indicated in our Return Policy.

For technical reasons it is advisable to use only one form of payment for each order.

However, if this is not possible, we recommend that you write us an email at info@liviaandco.com and we will try to find a solution together with you.

The prices of the products are indicated on the website, differentiating by country due to the different internal taxes.

Throughout the European Union, they include any amounts relating to VAT / VAT, customs duties, sales taxes or other taxes and shipping costs.

For orders outside the EU area, prices must be understood as net, i.e. excluding taxes, only including shipping costs. We kindly ask you to inform yourself about how to pay the taxes related to shipments in your country.